Terms & Conditions


Gentlemans Butler is owned by New London Films Limited

275a Upper Richmond Road,

London, SW15 6SP

+44 (0)20 8780 5234



New London Films Ltd

Company No: 4919954 VAT Registration 912222471

Registered in England & Wales



GB Shop

When you purchase a gift the contract is between you and the third party website and not with us so please refer to their terms and conditions. Any opinion, statement, recommendation, rating, link, information or anything whatsoever will not form a guarantee or warranty and you agree we have no liability in this regard. We do not and cannot guarantee or supply warranties for any way goods you purchase through these third party websites. We do try our hardest to make sure everything is correct so please feel free to contact us on info@gentlemansbutler.com as we are always striving to improve.

Thank you


Standard Terms of Conditions for Services


Orders & Purchase Orders 

Before issuing a Purchase Order, the client will be asked to fill out a “services questionnaire”, which will provide valuable answers for us to write the job specifications, schedule and cost. We will then create a Job Confirmation Form specifying all production costs plus relevant taxes, production schedules, payment schedules and delivery dates.


Payment Schedule                                                                         

To keep our costs competitive, Payments must be made to the agreed payment schedule. In case of payment delays, we reserve the right to charge a set delay fee plus daily interest at 5% above the Bank of England base rate. We may withhold delivery of products and services until scheduled payments have been made.

Production postponements or delays will incur delay charges as specified: Up to 28 days incurs specific out-of-pocket expenses.

More than 28 days incurs specific out-of-pocket expenses and may require payment of the full outstanding balance on the agreed budget to be settled before work resumes.



We have the right to invoice for the following cancellations fees:

Up to 28 days before agreed start date = 25% of agreed fee

Up to 21 days before agreed start date = 50% of agreed fee

Up to 14 days before agreed start date = 75% of agreed fee

Up to   7 days before agreed start date = 100% of agreed fee



Unless otherwise stated, services we will be provided using either our public liability insurance or our partners for all work conducted.


Health and Safety                                                                           

We strives to comply with all relevant health and safety regulations in filming or production location/­s, and will conduct risk assessments at suitable times.